Technical Account Manager September 2025

[Enriq]

Technical Account Manager September 2025 at Mastercard Tanzania

Location: Tanzania
Job Type: Full-Time

Company Overview​

Mastercard powers economies and empowers people in 200+ countries worldwide. We support a wide range of secure, smart, and accessible digital payment solutions, helping people, businesses, and governments realize their potential.

Position Summary​

Mastercard is seeking a Technical Account Manager (TAM) to focus on Tanzania. The TAM will build and maintain strong client relationships, provide technical and strategic support, and ensure the successful deployment of Mastercard products and services. This role blends technical expertise, business acumen, and leadership skills to drive business growth and customer satisfaction.

Key Responsibilities​

Client Relationship Management

• Develop and maintain strong relationships with banking partners, third-party processors, and stakeholders.
• Serve as a trusted advisor, addressing inquiries, concerns, and escalations.
• Provide tailored, innovative solutions to meet customer needs.

Technical & Business Expertise

• Apply deep knowledge of Mastercard solutions to provide consultative support.
• Translate complex technical concepts into business-relevant solutions.
• Stay updated on industry trends, emerging technologies, and regulatory changes.

Sales & Revenue Growth Support

• Identify revenue-generating opportunities with account teams.
• Contribute technical expertise to proposals and account planning.
• Develop strategies to expand product adoption and maximize customer value.

Project Oversight & Issue Resolution

• Monitor ongoing projects and resolve bottlenecks.
• Coordinate cross-functional teams for timely delivery.
• Provide Voice of Customer input for product development and service improvements.

Strategic Initiative Leadership

• Optimize Mastercard and customer revenue via technology and innovation.
• Build and manage operational and technical relationships with customers and vendors.
• Guide customers to ensure compliance with Mastercard mandates.

Cross-Functional Collaboration

• Support training and development initiatives for customers.
• Deliver Mastercard Academy content and tailored training sessions.

Required Qualifications & Experience​

Education:

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field.

Industry Experience:

• Senior to mid-career professionals with proven experience in payments, fintech, or banking.
• Strong understanding of market dynamics, regulatory requirements, and emerging trends.

Skills & Competencies:

• Strong analytical, problem-solving, and project management skills.
• Excellent interpersonal, communication, and negotiation abilities.
• Customer-focused with experience managing expectations and escalations.
• Knowledge of credit and debit card operations, fraud, and risk management.
• Ability to translate technical concepts into business value.

Corporate Security Responsibility:

• Abide by Mastercard’s security policies and practices.
• Ensure confidentiality and integrity of all information.
• Report any suspected security violations or breaches.
• Complete all mandatory security trainings.

What We Offer​

• Opportunity to work in a dynamic, innovative, and global environment.
• Exposure to cutting-edge payment technologies and solutions.
• Professional growth through collaboration with internal and external stakeholders.

How to Apply​

Job type: Full-time
To submit your application, please follow the link provided below.

Technical Account Manager Tanzania in Pretoria, Tanzania | Customer Success Jobs at Mastercard

Apply for Technical Account Manager Tanzania job with Mastercard in Pretoria, Tanzania. Customer Success at Mastercard

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